Our relationship with you is important to us. At Mubasher Financial Services BSC C, our team of professionals aim to continuously improve our services, catering to the ever-growing investment needs of our clients, while abiding by professional standards of conduct.

Should you at any time feel that the level of our service is not up to your satisfaction, please contact us and let us know by submitting your complaint to our Client Services Team (CST), by email to: [email protected]. You can also call on +973 17300849 to register your complaint with our Client Services Executive. Please ensure you provide us with the following details:

• Full name
• Account Number
• A clear description of the problem

All complaints will be acknowledged in writing within three working days of receipt to your email ID registered with our Company. The Company aims to provide a satisfactory resolution to your complaint in a prompt and efficient manner.

If you perceive that the resolution does not meet your expectation, please contact the Manager by sending your complaint on email to [email protected] . We take this opportunity to remind you to ensure that your contact details are regularly updated with the Company.

Assuring you of our best services at all times.