At Mubasher Capital, our dedication lies in delivering unparalleled service while upholding a transparent rapport with our valued clients. Your trust is paramount to us, and we acknowledge that challenges may surface from time to time. Rest assured, we approach complaints with utmost sincerity, committed to resolving them swiftly and effectively.

Your input holds immense significance, serving as a catalyst for our continuous enhancement. We wholeheartedly encourage you to express any concerns, grievances, or recommendations you may have regarding our offerings. Your proactive engagement enables us to refine our services and elevate your experience with us.

“If you wish to raise a complaint concerning any of Mubasher Capital’s products or services, please contact our Customer Complaints Officer via email at [email protected]. You can also reach our Customer Service team during official working hours in Bahrain from Sunday to Thursday, starting at 8:00 AM until 4:00 PM.

For direct assistance, you can call us at +973 1700 5700. Upon submitting your complaint, you will receive a reference number within five days. Our final response, including our position and decision, will be communicated to you in writing within four weeks of receiving your complaint.

Our aim is to address complaints promptly upon receipt. If your complaint remains unresolved after four weeks or if you disagree with our final decision, you have the right to escalate the matter to the Central Bank of Bahrain within 30 calendar days.